PILLAR HEALTH
KCHC now provides telehealth appointments
Schedule a Telehealth Appointment
Do you have, or need, an appointment with a Kenosha Community Health Center provider? Now you can see them without leaving your home using Zoom for Healthcare. Zoom for Healthcare Video Visits are similar to an in-person office visit, except you see your provider using a tablet, smartphone, or computer from your own home.
How Zoom for Healthcare Video Visits Work
Connecting with your provider is easy. Follow these two steps:
- Schedule
If you are an existing Kenosha Community Health Center patient, call to verify if this type of appointment is appropriate for you.
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- A video visit is scheduled the same way you would an in-person office visit.
- Check with your health insurance on coverage for video visit services (sometimes called telehealth). With the COVID-19 pandemic, many insurance providers, including Medicare, offer some coverage of video visits or telehealth.
- Connect
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- At the time of your appointment, your provider will send a link through email. Click on that link to start your Zoom for Healthcare Video Visit.
- To have a video visit with your provider, you will need a smartphone, tablet, computer, or laptop with a camera and microphone.
Call your doctor’s office today to see if a video visit is right for you.
How to prepare for a KCHC ZOOM Health Video Visit?
For the best user experience, use Google Chrome when using Windows or Android devices and Safari when using Apple products.You will receive an email with Zoom meeting details. Consent Form will be included in the email invite.
Frequently Asked Questions
Do I need an appointment?
Yes. KCHC Zoom Health Video Visits are scheduled just like a normal office visit. At the time of your appointment, your provider will send you an email with a link to connect to the video visit.
What are KCHC Health Video Visits?
KCHC Health Video Visits provide a secure way to keep up with medical appointments without leaving your home. This service is a virtual video visit with your KCHC medical provider offering consultation, diagnosis, treatment, and even prescriptions (when appropriate). ZOOM Health Video Visits are scheduled the same way you schedule an in-person appointment, by calling your provider’s office.
What hardware and/or software is required to access KCHC Health Video Visits?
To access KCHC Zoom Health Video Visits via the web, you will need a device (such as a smartphone, tablet, computer, or laptop) that has internet access, a webcam, a microphone, and speakers. (Note: Most new headphones have a built-in microphone.)
When are Zoom Health Video Visits available?
Zoom Health Video Visits are scheduled through your medical provider’s office. Most visits are available during typical practice hours.
What conditions can providers treat via KCHC Zoom Health Video Visits?
KCHC Zoom Health Video Visits enable you to connect with your routine medical providers by video. While not all medical care can occur through a video visit, many KCHC Zoom Health providers can schedule video visits to talk to you about your care and help you determine next course of action.
Will I have to visit a physical location after using KCHC Zoom Health Video Visits?
Depending on your condition and the reason for your video visit, your provider may ask you to come into the office for an in-person follow-up visit. In the event of an emergency or if you need care immediately, please call 911 or visit your nearest emergency department.
What if I need a prescription?
Providers can prescribe medications, when appropriate. All prescriptions are sent to a pharmacy of your choice.
Will I have to submit my copay online before using Kenosha Zoom Health Video Visits?
Because of changing legislation and insurance guidance, we are not collecting any copays until your insurance considers the charge, but you may receive a bill.
Who will have access to my visit summary following my visit?
Following your KCHC Zoom Health Video Visits, your visit summary will be documented in your electronic health record. In addition, your visit summary will appear in your patient portal account, and you can download or print it from there. If you do not have a patient portal account, your provider’s office will be happy to give you access.
What precautions are in place to protect my personal information?
For confidentiality and security, KCHC Zoom Health Video Visits are conducted using a secure website. Additionally, all KCHC Zoom Health Video Visits are protected by the Health Insurance Portability and Accountability Act (HIPAA). KCHC Zoom Health Video Visits are encrypted end to end and secure communications, protecting your health and personal information.
